A complaint can simply be an expression of dissatisfaction or it can be a problem that you want fixed.

Sometimes things do not go the way you expect. Sometimes the decisions made or the actions taken need to be explained better. At other times, we need to look more closely at what we did or how we are doing our work.

It is usually best to discuss your concerns with the staff member involved first. We suggest that you speak to someone you know. If you are an OTEN student, your teacher is normally the best person to talk to.

If you are not happy with the outcome of your contact, or you do not feel it is appropriate to talk to that person, please discuss your concerns with the Head Teacher or unit Manager. Alternatively you can complete the online complaint form below. To obtain further details visit the DET Complaint Policy Guidelines. 

We also welcome your feedback and suggestions.

Complaint Form